Studio Rules

Last updated: May 26, 2024

The Company has created these Rules for the mutual understanding of policies guiding the usage of the Studio by the Members and their guests.
These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members. Any such variations will be updated on the Studio Rules on our website.

Introductions & Definitions

For the purposes of this Studio Rules:

  • Company means FitHive Studio which provides the Studio and its facilities for the benefit of the Members;
  • Studio means “Fit Hive Studio”;
  • Member means a Studio Member;
  • Rules mean the terms and conditions of membership set out below.
Use of Services & Facilities
  1. Studio opening hours are fixed by the Company and are subject to change without prior notice.
  2. The Company may at any time close the Studio’s premises or any part thereof, without notice, in order to; execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate Studio programmes or on certain holidays.
  3. Only members of staff or a nominated 3rd party may provide personal training services within the Studio.
  4. Members are requested to arrive at the club for appointments and studio classes 15 minutes before the official start time. An instructor may refuse entry if a Member arrives later than the start time, or may ask any Member to leave a class if they feel theirs, or another’s, safety or enjoyment is in jeopardy.
  5. Arrive at the Studio up to 15 minutes before the start of a booked class so you are logged as attended. You can check you are marked as attended with the instructor before or after the class.
  6. The Company reserves the right to refuse entry to the Studio’s premises at its absolute discretion. 
  7. It is the Member’s or guest’s responsibility to ensure that they are capable of undergoing any activity within the Studio. All activities and treatments are pursued at the Member’s own risk.
  8. Whilst every effort has been made to ensure the accuracy of the class programme, the management reserves the right to cancel or re-schedule classes after publication and at short notice. The programme may be amended during public holidays.
  9. Use of fitness areas and other Studio facilities is at the Member’s or guest’s own risk and under their own medical advice.
  10. Proper attire, as determined by the Company, must be worn in the Studio – this includes not going topless in the fitness areas or studios. Members are requested to wear at all times appropriate clean footwear at all times while in the Studio.
  11. Pets are not allowed in the Studio.
  12. Smoking is not permitted anywhere in the Studio.
  13. Only food purchased from the Studio should be consumed within the Studio.
  14. No alcoholic beverages or drugs of any kind may be brought into the Studio. Violation of this rule will result in immediate expulsion from the Studio and may result in termination of membership.
  15. Members or guests shall not use the Studio’s facilities whilst under the influence of alcohol or drugs. In the event they do so, this is entirely at their own risk.
  16. In the interest of member privacy, video calls are not permitted in the club. Members may only take photos or film using mobile phones on the gym floor, where a tripod is not being used, and it is done discreetly with no other members in shot. The use of professional photography or videography equipment is prohibited. Members are able to utilise any studio space which is not in use for filming. Photography and filming is prohibited in all locker rooms and wet areas.
  17. Be considerate of others; loud or abusive language will not be tolerated.
  18. Studio property, including towels, toiletries, etc., is provided by the Studio as a courtesy to its Members during Studio usage only. Removal of Studio property from the premises may result in the termination of membership privileges and legal action.
  19. Members are required to leave workout areas clean and tidy. As a courtesy to other Members and for health and safety reasons, equipment needs to be replaced in the storage areas/racks provided and equipment must be wiped down after use.
  20. Any unused Class or Guest Passes, cannot be refunded.
Membership & Fee
  1. Members must be at least 18 years of age.
  2. Membership payments are payable monthly in advance.
  3. Monthly subscription runs from the 1st of each month. 
  4. Members must keep the Club informed of their up to date contact details.
  5. All communications shall be presumed to have been received within 5 days of the postmarked date, or ‘sent’ date if via email.
  6. All membership fees are reviewed annually usually on the 1st January, members will be notified of any changes by email, giving one full calendar months’ notice.
  7. The Company reserves the right to refuse a membership application from any applicant for any reason.
  8. A photo may be taken at the time of joining or before the first entry to the club. 
  9. Membership is non-transferable and non-refundable, unless there is written agreement to the contrary.
  10. Upon termination of membership, no refund of the admin fee, monthly fees or other fees shall be issued.
  11. Should you wish to make a change to your membership subscription e.g. upgrade membership, transfer to a different location, request needs to be submitted by 24th of the month to take effect for the following month.
Cancellation of Membership
  1. Memberships can only be cancelled if subscription collection is active.
  2. Requests for cancellation must be made on a cancellation form available at reception or can be emailed to you. You will receive an email confirmation within 2 working days – until you receive this email the cancellation will not be valid.
  3. Membership cannot be amended whilst in the notice period. Verbal instructions to amend or cancel a membership cannot be accepted, all requests must be in writing.
  4. All member benefits that are in place at point of termination will be removed from the account and are non-redeemable. Monthly fees and/or prepaid fees are not refundable.
  5. The Company shall have the right to suspend or withdraw Studio privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Studio staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued to such Member of the pro-rated portion of their unused monthly fees. 
  6. The Manager shall have complete charge of the Studio whilst on duty. Members may be suspended or expelled from the Studio immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the Studio or the interests of the Members and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid.
  7. An expelled Member forfeits all the privileges of the membership and all rights against the Company. 
Freezing Membership
  1. Request for freezing shall be at the sole discretion of the Studio.
  2. A minimum of seven days’ notice must be given to freeze your membership, freezes will not be accepted in retrospect.
  3. You cannot freeze in your first full calendar month of membership.
  4. Members can freeze their membership twice per calendar year, minimum 2 weeks, maximum three.
  5. Members on maternity leave may freeze their membership FOC for a maximum of 12 months.
  6. The minimum freeze period is one month, however you can unfreeze your membership early, minimum freeze period three weeks, by contacting us.
  7. Extension or amendments to your freeze must be made in writing via email or through the website, and count as an additional freeze request.
  8. Freezes can only be processed when a resume date is given.
  9. Monthly subscription will recommence automatically at the end of a freeze period without additional communication. 
  10. If your membership is frozen, you may not access the club by using a guest pass
  11. Your membership needs to be live if you wish to serve notice to cancel your membership
Guest Entry
  1. Members may bring guests to the Studio through the use of a valid guest pass.
  2. The Studio reserves the right to limit times of guest pass usage seasonally.
  3. All guests must be accompanied by an existing member for the entirety of their visit.
  4. All guests are required to register at the Reception desk, showing valid ID – 1 guest visit constitutes 1 entry to the studio.
  5. A guest may use the Studio a maximum of 5 times in a consecutive 12 month period. After 5 such visits as a guest, they must become a Member in order to continue using the Studio.
  6. Members may bring a number of guest permitted in their membership, unless arrangements have been made in advance.
  7. All guests must be a minimum of 18 years of age.
  8. Members are responsible for ensuring that their guests are aware of, and adhere to, the Studio Rules.
  9. The Company reserves the right to refuse admission to any guest without explanation.
Lockers
  1. Lockers may be available for use by Members and their guests whilst they are on the Studio’s premises, subject to availability.
  2. Members must ensure that the contents of the daily lockers are removed at the end of their visit.
  3. All bags must be kept in lockers and should not be taken into the fitness areas.
  4. Property cleared from lockers, or left on the premises, will be held for 14 days or 48 hours for wet items. Unclaimed items are donated to charity.
Members Health & Safety
  1. Members and guests must warrant and represent that they are in good physical condition and capable of engaging in exercise and notify a member of the fitness team immediately in order that Member/guest notes and their programme can be updated or medical clearance obtained. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise and that he/she knows of no medical or other reason why he/she is not able to engage in active or passive exercise and that such exercise would not be detrimental to his/her health, safety, comfort or physical condition.
  2. The Member shall not use any Studio facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members.
  3. We recommend that before using the studio you familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore it is the responsibility of each individual to follow the relevant instructions.
Liability
  1. Neither the Studio nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Studio’s premises.
  2. All activities and treatments are taken at the Member’s or guest’s own risk.
  3. Neither the Studio nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Studio’s premises. Neither the Studio, the Company nor their employees and agents shall be liable for personal injury sustained by Members or their guests whilst on the Studio’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the Studio or any employee or agents.
  4. Members or guests who suffer an accident or injury on the Studio premises must report the accident or injury and the circumstances in which it occurred to the Duty Manager immediately following the accident or injury.
CCTV
  1. Closed circuit cameras operate throughout the Club (except in the changing areas).
  2. Any unlawful activity within the Studio may be reviewed for possible legal action.
Complaints

Members are encouraged to give feedback, they can either do this by submitting an enquiry, or by speaking to the club reception team when in the studio, who will do the same.